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FAQ — Troubleshooting

Import fails​

  • Check the file format (Excel, CSV, CAMT.053) and that column names/fields match.
  • Check the file size (limits apply in the app).
  • Try a smaller file first.

Smart Match does not find matches​

  • Check that both sets have data in the selected period.
  • Adjust the rules under Settings for matching.
  • Some items may need to be matched manually.

Tripletex integration​

Connection fails​

  • «Authentication failed» — Check that the consumer token and employee token are correct. Check that you are using the right environment (test vs. production).
  • «No access» — The employee token is missing the required permissions. Check the access settings in Tripletex under Settings → Integration.
  • «Could not connect» — Check your internet connection. Tripletex may be down — check status.tripletex.no.

Sync fails​

  • Check that the selected company and accounts exist in Tripletex.
  • Check that the start date is not in the future.
  • Revizo automatically retries up to 3 times. If it still fails, wait for the next automatic sync.

Sync shows 0 new items​

  • This is normal if there have been no new postings since last time.
  • Revizo only fetches new data (incremental sync).
  • Check that the accounts you have selected actually have postings in Tripletex for the period.

See also: How to connect Tripletex for detailed guidance.

support@accountcontrol.no