New Customers module (Premium and Enterprise): portfolio with AML status, risk class and responsible person.
Start customer due diligence with a self-declaration and BankID. The customer receives a link (valid for 30 days), without signing in.
Smart task Customer due diligence in Tasks while you wait for the self-declaration.
Automatic reminder 7 and 14 days after sending, plus a manual reminder. The same customer is never reminded twice within 20 hours, regardless of who or what sends it.
New status Pending review: the customer has submitted the self-declaration, but the measure has not been closed. An engagement letter can only be sent after you have closed the measure and set a risk class (the Norwegian Money Laundering Act §§ 9 and 18).
Closing with a risk class. PEP requires manager approval, origin of funds and high risk — and a closed PEP measure is now green, instead of remaining as an exception.
Interval for the next review: low 36 months, normal 24 months, high 6 months.
Overdue is calculated continuously, so measures that expire appear in the counter and in the list automatically.
A risk class changed in the list follows the same rules as the close dialog (low requires a justification) and is logged.
Sending an engagement letter to the customer requires a valid measure, with the option of a logged exception.
End a customer relationship (archiving): history is retained; restore from the customer card or Show ended.
Customer list: colour-coded status and risk, risk chart and sorting on columns.
Start a measure from the list (per row or several selected). Recipient email is stored on the customer.
Close a measure from the list when the self-declaration is in (same risk and PEP fields as on the customer card). The close dialog shows a hint and a summary of the self-declaration — you still set the risk class.
The list: Last shows signing or sending when the measure is not closed. Risk can be changed in the list and on the customer card.
Declaration type (company / ENK) is remembered after the first measure and can be changed.
The self-declaration is aligned with Finanstilsynet’s 2022 guidance (purpose and intended nature, origin of funds, beneficial owners and PEP).
The AI agent can send a reminder and start a measure, or create a recurring job in Tasks (confirmation before email is sent). The job only starts measures that are overdue or missing — customers with a valid measure are not touched.
In-app notification when the self-declaration is in (close the measure) and when a job has sent a measure or reminder.